Airble is a platform that consists of a user-facing website and mobile application, as well as a dashboard developed for air carriers (Service Providers). All three components were developed to directly connect properly licensed direct air carriers or foreign direct air carriers with passengers seeking to book private or shared flights and tours. Airble is not a carrier and does not have operational control of aircraft, etc.
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What is Airble
What are the advantages of using Airble?
- Skip the line-ups and wait times required by commercial air travel.
- Discover unforgettable places and all their hidden gems.
- Take advantage of the latest deals available on private aircraft close to you.
- Get access to a variety of land airports, water aerodromes, and heliports located in closer proximity to your destination.
- Save time researching your options online with Airble’s one-stop-shop platform - view private or shared flights and tours for business and leisure travel all in one place.
- Choose the aircraft that satisfies your needs in the best way possible - pick between helicopters, seaplanes, piston/turboprops, and private jets.
- Rest assured that certified air operators will provide a safe and reliable service to satisfy your business and leisure travel needs.
- Decide if you want to fly privately or share your journey with other travellers - the aircraft is yours.
Who are Airble’s service providers?
Airble’s service providers are properly licensed direct air carriers or foreign direct air carriers.How do I contact my service provider if I have any questions regarding the service I selected?
You can get in touch with your service provider using the customer service contact information listed on their account. You can locate this information by referring to your booking itinerary available under My Trips.Does Airble have a fleet?
Airble provides users with access to its service providers’ fleet options. Airble does not own or operate any aircraft but instead partners with properly licensed direct air carriers or foreign direct air carriers.What kind of aircraft are available to the Airble community?
You have access to a variety of aircraft options including helicopters, seaplanes (as known as floatplanes), pistons, turboprops, private jets.Which services are offered through Airble?
Depending on listings offered by our service providers at any given moment, Airble provides our platform users and guests with access to the following service categories: private or shared flights, private or shared tours, and empty legs.How do I create and book a private charter or tour?
You can book a private charter or tour by setting your preferences to Private over Shared when customizing your Flight Search filters. As you do it, you will be presented with all available flight or tour options that match your criteria selection. Simply click on one of the options you prefer and complete the purchase.How do I create a shared flight or tour?
You can create a flight on an aircraft of your choice by booking a minimum number of seats and sharing the remaining seats with other Airble users. Shared flight or tour booking is non-changeable and non-refundable.How can I book individual seats on an existing shared flight or tour?
You can book seats on an already existing shared flight created by other Airble users through the Shared Flight search or the Deals section. Shared flight or tour booking is non-changeable and non-refundable.What kind of identification documents do I need to fly?
You can use a valid photo identification document issued by the government for domestic flights and your valid passport for cross-border flights. Please refer to your service provider’s policies to check for any additional documentation you might need for the service you selected.Where and when do I check-in for my flight or tour?
Depending on the selected service and departure location, your booking confirmation will outline the departure time set by your service provider, as well as the check-in address and details.What types of payment does Airble accept?
Currently, Airble accepts credit cards (Visa, MasterCard, and American Express) and Visa debit cards as our payment methods.What happens if the service provider facilitating my booking cancels?
Depending on the cause of cancellation (voluntary or involuntary), the conditions of cancellation will vary. Please refer to your service provider’s cancellation policy for more information. You can view the policy right before the checkout is complete, as well as in the booking itinerary available under My Trips.What happens if I cancel my booking?
Every service provider has a different cancellation policy based on the aircraft, service type, and operational restrictions. Please refer to your service provider’s cancellation policy for more information. You can view the policy right before the checkout is complete, as well as in the booking itinerary available under My Trips.What happens if I arrive late for my flight departure?
Contact your service provider for assistance as soon as possible. Lengthy delays may result in flight termination due to the service provider’s operational limitations.What is your luggage policy?
Airble does not have a specified luggage policy. To obtain information relevant to a service booking, please refer to the service provider’s terms and conditions.What is your policy on pets and service animals? Can my pet or service animal travel with me?
Every service provider has a different policy on pets and service animals. To obtain the information relevant to your service booking, please check your service provider’s booking customization options. Typically, if you see the pet/service animal selection option available during your booking process, the service provider has allowed pets onboard. Additional fees may apply to pets.How can I change or cancel my booking?
You can get in touch with your service provider through their customer support information available in your booking itinerary under the My Trips section. Please note that due to the operational restrictions related to some aircraft options, airports, and service types, booking changes and cancellations depend on the service provider’s terms and conditions.Where can I find my service provider’s policies or terms and conditions?
Before your booking is complete, you can view the service provider’s terms and conditions at the checkout. After your booking is complete, you can refer to your booking itinerary under My Trips.How can I get in contact with Airble for assistance?
You can get in touch with our customer service team by emailing us at [email protected], contacting our call center at +1.844.AIRBLE0 (toll-free).Can I change the ticket holder’s name? Is my booking transferable?
Yes, ticket holder changes must be submitted in accordance with your service providers’ passenger information changes policy. You can view the policy right before the checkout is complete, as well as in the booking itinerary available through the My Trips page. Alternatively, some service providers will permit ticket holder information changes through the Manage Passengers feature under My Trips.Can I change existing passenger information or add additional passengers to my booking?
Conditional on the number of seats available, you can request to change or add passengers by contacting the service provider via their customer service contact information available through your booking itinerary under My Trips. Alternatively, some service providers will permit passenger information changes using the Manage Passengers feature under My Trips.Can I change the date, time, or destination of my booking?
Yes, for certain flight options. Refer to the service provider’s policies available through your booking itinerary. You can request changes by contacting the service provider using their customer service contact information available through your booking itinerary under My Trips.Can I upgrade my aircraft type and size after the booking confirmation?
Yes, subject to your service provider’s fleet, aircraft availability, and terms and conditions. You can request changes by contacting the service provider using their customer service contact information available through your booking itinerary under My Trips. The difference in fare may apply.
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